Frequently Asked Questions

Q.What is your return policy?

A.Orders may be returned within 14 days. Shipping fees are non-refundable. CD's and Download's are NOT refundable.


Q.What is your privacy policy

A.Metro Market Studies will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission.


Q.Do you ship overseas?

A.Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Additional discounts are available for multi purchases for ONE office at all times.


Q.How long will it take to get my order?

A.It depends on where you are. Orders processed here will take 1-4 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.


Q.What shipping carriers do you use?

A.We use United States Postal Service, FED-EX, and oversea partners of these two. You’ll be asked to select a delivery method during checkout.


Q.Can I return my product?

A.We always aim for the most accurate and up to date information at the time of publication. ONLY Books are returnable within 30 days of purchase. Metro Market Studies wishes to help. Just email us directly and we’ll take you through the process.


Q.Who do I call for help?

A.You may call Metro Market Studies M-F 9-5 PM MST at 520-760-0594 or click on the help tab or email us at https://info@metromarketstudies.com.


Q.How do you amass your data?

A.We amass our information from many sources; Directly from the Company, Annual Reports, Food Brokers, Internet, and a variety of other sources.


Q.Can you tell me who you directly receive data From?

A.Unfortunately, the information between Metro Market Studies and Our sources is confidential.


Q.How do you determine your market share Studies, square footage or sales dollar?

A.Actually, we determine our Market Share data using sales data, square footage, location, type of store and the size.


Q.Do you use the same dollar amount for all stores within a company?

A.Metro Market Studies incorporates the most accurate dollar sales available to us. In some cases, the dollars sales are the same per store within a company due to those companies whom wish to not divulge their information.


Q.Can we purchase multiple years of data?

A.Yes, we can provide additional years in CD excel form only. Please call us at 520-760-0594 to order.