Frequently Asked Questions

Important Information About Ordering

Email Address

Orders placed by third entities may be delayed, i.e.; Subscription Houses, etc. All orders from third entity must have clients email address notated on the order. Orders will not be sent to subscription houses. The client email address will NOT be used other than to send subscription.

Processing Delay

The email that includes your download link will not be sent until the bank has processed your payment. Sometimes it can take up to 1 business day.


Clients will receive an email when the download is available for download. There are ONLY two downloads per client. If client is unaware of how to download or where the download goes, please inform your IT departments for assistance in this matter. The majority of these downloads are blocked by the company IT dept. PLEASE advice your IT dept. of such incoming mail.

Q. What is your privacy policy

A. Metro Market Studies will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission.

Q. How long will it take to get my order?

A. A download link will be available immediately after purchase in your order confirmation email.

Q. Can I return my product?

A. We always aim for the most accurate and up to date information at the time of publication. Downloads and Internet sent versions are NOT refundable.

Q. Who do I call for help?

A. You may call Metro Market Studies M-F 9-5 PM MST at 704-603-7527 or email us.

Q. How do you amass your data?

A. We amass our information from many sources; Directly from the Company, Annual Reports, Food Brokers, Internet, and a variety of other sources.

Q. Can you tell me who you directly receive data From?

A. Unfortunately, the information between Metro Market Studies and Our sources is confidential.

Q. How do you determine your market share Studies, square footage or sales dollar?

A. Actually, we determine our Market Share data using sales data, square footage, location, type of store and the size.

Q. Do you use the same dollar amount for all stores within a company?

A. Metro Market Studies incorporates the most accurate dollar sales available to us. In some cases, the dollars sales are the same per store within a company due to those companies whom wish to not divulge their information.

Q. Can we purchase multiple years of data?

A. Yes, we can provide additional years in excel form only. Please click here to order.